Issues of the Day > Forum Main> Develop and Strengthen the Capabilities of Management and Staff Related to HR/HCM Responsibilities > Issues of the Day

1)  How to harness management/line managers’ support?

a)      Foster the corporate culture of HR involvement

b)      Create the need for developing HR capabilities – helping managers see this need and their role in HR.

c)       Create a culture of active HR involvement and shared HR responsibilities

d)      Incorporate HR responsibilities as a performance or promotion criteria (e.g. people development)

e)      Consider a budget for developing HR capabilities of non-HR managers

2) How to develop and strengthen HR competencies?

      a)      Not just running HR capabilities training workshops – various avenues of education

b)      Externally-sourced. E.g. Bring in consultants to design a performance management strategy and coach line managers in coaching and counseling skills

c)       Internally-sourced. E.g. Coach line managers in the local employment laws relating to handling disciplinary cases, grievances, performance issues, dismissals, and retrenchment in full compliance with local labor laws.

3) How to build HR credibility to develop management in the critical HR disciplines?

a)      Change image of HR as an administrative function and/or policeman role. HR seen to be tactical and back-room support

b)      Hire experienced and qualified HR professionals, not administrators, and/or developed HR staff in HR skill-sets. Personal responsibility to invest in continual learning and increase repertoire of critical competencies. E.g. influencing skills

c)       Consider de-emphasizing administrative aspects of HR or simplifying  administrative matters. Outsource routine administration such as payroll.

d)      Respond to HR matters professionally and speedily with good solutions and advice

e)    What specific HR competencies drive business KPIs?